Zanzibar – Tanzania
We’re open Monday – Saturday, 8 a.m. – 7:30 p.m. EST . Online 24/7
Phone/Whatsapp: +255689881233
Email: hello@simbavanilla.com
Frequently Asked Questions
At Simba Vanilla, we source our premium vanilla beans from reputable small scale farmers in Tanzania’s regions known for producing high-quality vanilla. Our beans are handpicked and carefully processed to ensure you receive the finest grade vanilla products.
At Simba Vanilla, we exclusively offer the Vanilla planifolia variety, which comes in a range of grades to suit different preferences and culinary needs. Our selection includes Premium Gourmet Beans and Extract Grade Beans, ensuring that you find the perfect vanilla bean for your specific requirements.
To maintain the freshness and flavor of your vanilla beans, store them in an airtight container in a cool, dark place, away from direct sunlight. Avoid exposure to heat or moisture, which could compromise the quality of the beans.
Absolutely! Vanilla beans have various applications beyond culinary uses. They can be infused into oils, used in DIY beauty products, or added to spirits to create homemade vanilla extracts or liqueurs.
We prioritize offering high-quality products, and while our vanilla beans are not certified organic, they are grown using traditional and sustainable agricultural practices without the use of harmful chemicals.
Yes, we ship our premium vanilla beans worldwide. Please note that delivery charges and times will vary depending on the destination and shipping method selected.
In the unlikely event that your order arrives damaged or incorrect, please contact our customer support team immediately. We will promptly assist you in resolving any issues to ensure your satisfaction.
Yes, we offer wholesale and bulk purchasing options for businesses and individuals looking to purchase larger quantities of vanilla beans. For inquiries about wholesale pricing, please get in touch with our team.
If you wish to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that if the order has already been processed and shipped, it may not be possible to make changes.
Delivery charges for orders placed on our website will depend on the destination and shipping method selected. You can easily calculate the delivery charges during the checkout process by using our website’s shipping calculator and viewing the total in your shopping cart.
We accept two primary payment methods for your convenience:
- PayPal: You can securely pay for your order using your PayPal account.
- Credit Card: We accept major credit cards, providing a safe and straightforward checkout process.
The delivery time varies depending on the chosen shipping method:
- Expedite DHL Shipping: Delivery typically takes 5 to 7 days from the date of shipment.
- Registered Airmail: Delivery usually takes 3 to 4 weeks from the date of shipment.
Please note that the time to process and ship orders is 1-3 days from the day we receive your payment.
At Simba Vanilla, we take the security and privacy of our customers seriously. Our Online Shop is equipped with industry-standard security measures, including SSL encryption, to safeguard your personal and payment information. Rest assured that your data is protected, and we do not share your information with third parties, in accordance with our Privacy Policy.
Once you place an order and your payment is successfully processed, our team will initiate the order processing. We typically take 1-3 days to process and ship the order from the date of payment received. After shipment, you will receive a confirmation email with the tracking details so you can monitor the status of your package.
Yes, absolutely! After you complete your checkout and your payment is successfully processed, you will automatically receive an invoice via email. Additionally, you can access the full details of your order inside your account on our website for your reference.
If you have any other questions or concerns not covered in our FAQ, please don’t hesitate to reach out to our friendly customer support team. We are here to assist you and ensure your experience with Simba Vanilla is delightful from start to finish!